It may not suitable for some occasions but it is a simple and quick way to start learning conflict resolving skill. Are there any other good tips? You: “I understand you’re frustrated.” (respect statement) You: “Is it necessary to disrespect me to resolve this?” (respect question) You: “What can I do specifically to fix this and prevent it from happening again?” (outcome question) Got People Skills? – [Quick Verbal Tactics Dot Com]
